Human beings are full of feelings, and we have this perceived notion in our mind that people are kind and compassionate. Even if they aren’t, at least they will greet us nicely for the first time. How we treat others or how we feel about it dramatically impacts our moods, feelings, and our day in general. Have you ever visited a hospital with a good service rapport and rude staff? Pretty sure we all must have seen such cases and would have never revisited them. The first image that we have in our minds about a hospital or a healthcare system is well-spoken and compassionate staff along with their top-notch services.
The psychological definition of compassion is an act that involves empathy, love, and care. Compassionate expressions tend to alleviate the troubles and help them feel better or positive that the problems won’t last long. Studies have shown that compassionate workplaces have more productive and happy employees. It gives them the satisfaction that they will find a solution to their problems. Employees work better when they do not have any stressful thoughts lingering on their minds. Compassion is one of the key elements of a healthcare system, as it keeps a patient hopeful about their recovery.
This article focuses on how healthcare leaders can promote compassion among their staff and the workplace.
- Role of education in encompassing compassion
The first step that leaders can opt to promote compassion is growing themselves professionally. Medical professionals can go for healthcare leadership degrees to understand the role of effective leadership in their careers. It equips them with essential skills required for planning strategies to help them to lead the organization more professionally. For instance, a clinical leader can say to a patient, “I understand how hard it must be for you, but I will stay with you throughout the process.” A leader who models compassion promotes compassion. They can also make their workplace compassionate by practicing inclusiveness. Leaders who involve their workers and communicate effectively with their staff tend to have a more positive environment than others.
Communication plays a substantial role in building a negative or positive environment and impacts an organization’s overall outlook. Suppose a leader fails to communicate their concerns or other important messages to their staff. In that case, it affects the whole chain of the work environment. Promoting compassion through compassion is most effective as words are quick to make an impression on humans. Be it a team member, a client, supervisor, or a janitor, communicating openly and inquiring about their well-being makes them feel better. Compassion, on the other hand, can only prevail if leaders exercise and convey it.
As a leader, it is vital to understand that encouraging your staff and colleagues works like magic. You can reflect compassion by supporting and cheering for your friends and colleagues’ hard work and achievement. Even for their small achievements, encouraging people at the workplace can make a big difference in their day. Cheering them and listening to their concerns or their plans with attention is a sign of compassion. If you see an employee doing better than before, appreciating them for the positive change boosts their morale.
- Taking the initiative
We all know that charity begins at home. Hence, as a leader, if you want your workplace to be compassionate, take the initiative. Whether by providing personal support, giving and exchanging feedback, or expressing your ideas, make the first move if you are a sympathetic person. Compassionate leaders look for their employee’s comfort but also help them through their hurdles. Being open to your employees and making them feel that you are there for them will help them reflect the same attributes towards patients and colleagues. By demonstrating that a leader prioritizes the well-being of others besides work makes people around them valued and loved.
- Building supportive systems
Leaders focused on promoting compassion can integrate compassion in multiple ways. For instance, they can utilize the hiring process to screen kind and compassionate individuals and add value to the organization. In addition, they can design training sessions to help the members understand the importance of practicing compassion and its impact on a patient’s health and increasing productivity. Leaders can also build systems to implement practices to help healthcare employees deal with emotional challenges at work. For example, some hospitals follow “The pause,” where the healthcare providers take a short break. Following healthy practices that look after your staff’s well-being promotes compassion and conveys that you care for them. Happy employees lead to better care delivery services to the patients.
A compassionate leader takes an interest in motivating employees to profit from the company and look after their comfort zones. They ensure their personal and professional growth. Healthcare workers deal with many challenges that can take a toll on their mental and emotional health. Employees can handle patients when their health is in a good state, and they make thoughtful decisions. Leaders are the example setters in any organization. A compassionate leader ensures to impart compassion among their staff and patients. Studies prove that compassionate leaders are more popular and easy-to-talk-to, and positive when giving feedback. Promoting compassion at the workplace retains employees, reduces stress, and creates space for active communication.